Changed your mind? Contact us as soon as possible.
Request a cancellation or change
Email contact@lunessia.shop with your order number, checkout email address, and the change you need. You can also call +1 916-620-8411 during our support hours.
Before an order ships
We review cancellation and address-change requests promptly. We cannot guarantee a change or cancellation once fulfillment has started. An order cannot be canceled after it has shipped.
Payments on canceled orders
When a paid order is successfully canceled, we reverse the payment or issue a refund to the original payment method. Approved refunds are processed within 5 days. Your payment provider or bank may take additional time to display the credit.
If the parcel has already shipped
Wait for delivery and request a return under our Returns & Refunds policy. Do not send a package to the business address or refuse a delivery as a substitute for obtaining return instructions.
Contact Lunessia
Lunessia is operated by Gokrafted LLC.
Business address
2804 Gateway Oaks Drive #100
Sacramento, CA 95833
United States
This is our business address, not a walk-in store. Please contact us before sending a return; approved returns use the address on the return label.
Email: contact@lunessia.shop
Phone: +1 916-620-8411
Customer support: Monday–Friday, 9:00 AM–5:00 PM Pacific Time.